Terms and Conditions

This web site is owned and operated by SILK Laser Clinics PTY LTD and will be referred to as “We”, “our” and “us” in this Terms of Use policy. By using this site, you agree to the Terms & Conditions of this web site (‘the web site’), which is set out on this web site page.


When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.


The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third-party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as an information resource for our real estate services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.


We love kids as much as we love safety! It is not safe for children under the age of 16 to be in our treatment rooms. We appreciate that it can be hard to schedule appointments around family commitments therefore, children may be left in our waiting areas. However, please be aware that we do not provide any supervision and we take no responsibility for the safety of your children if they are being left unattended. If you need to re-book please don’t hesitate to contact us so we can reschedule your appointment to a more suitable time.


  • Treatments/services are not transferrable to other individuals
  • Pre-paid treatments are valid for 18 months from the date of purchase
  • Pre-paid treatments are not valid at all SILK clinics.  The following redemption rules apply for pre-paid treatments:
    • EmSculpt pre-paid treatments can only be used at the clinic at which they were purchased
  • We require a minimum of 48 hours’ notice to cancel an appointment.  Cancellations and no-shows within 48 hours will result in the retention of any deposits made or the forfeit of the pre-paid treatment
  • Refunds will be provided where required by Australian Consumer Law.  Refunds are not applicable for change of mind
  • You agree to be bound by these conditions by purchasing pre-paid treatments


  • EmSculpt Treatments are valid only at the clinic of purchase
  • EmSculpt is not a treatment for obesity, and each client’s suitability for EmSculpt will be assessed during the complimentary consultation
  • Individual results may vary and SILK cannot guarantee any individual results due to factors outside of SILK’s control such as:
    • Diet and exercise regime during and after treatment; and
    • Individual metabolic response to the treatment.
    • Medical conditions and genetic predisposition
  • SILK’s standard terms and conditions apply for EmSculpt packages purchased, including refund, prepaid and cancellation policies
  • Effectiveness claims are based on information and clinical study results provide by BTL Aesthetics
  • Images and videos used to depict EmSculpt are for illustrative purposes only, including real patients, models and scientific modelling
  • SILK’s standard refund terms and conditions apply for EmSculpt packages purchased


For Full Terms and Conditions – please visit https://silklaser.com.au/terms-and-conditions/


Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, we ask all clients to respect our policy.

48 hrs notice is required for any appointment cancellations. If less than 48 hrs notice is given, SILK Laser Clinics reserves the right to charge 25% of the treatment cost.

Appointments not attended may incur a charge of 25% of the treatment cost.

Pre-Paid appointments not attended may forfeit one treatment from their package.


SILK takes pride in all of our therapists and medical professionals, who are trained to the highest standard. In the unlikely event that you experience a side effect, SILK will require up to 12 weeks to investigate your concern. SILK require your full co-operation during this time, which may include weekly consultations for assessment, additional treatments and products (purchased by the client) as advised by your trained technician.


Online purchase of EmSculpt can be made at emsculptau.com.au. We may update the use and access of online purchasing including but not limited to allowing you to book treatments online and opt-in or opt-out of the marketing material that we may provide to you. You agree and acknowledge that the use of, the functionality of, and any promotions offered by us through, the customer portal may be modified at any time.

If you disagree with any part of the information that is requested, please do not use the customer portal purchases can be made by telephoning a clinic or in person at any SILK Laser Clinics. Failure to provide requested information during the online purchase may result in the transaction not going through.

You agree not to provide misleading, deceptive or false information. You agree to indemnify us against any claims made against us as a result of your non-compliance with these terms.

You agree and acknowledge that our standards terms for the purchase of laser hair removal treatments and skin treatments, along with our Cancellation and Refund Policy and Privacy Policy apply to all purchases via the website.


To purchase with Afterpay or Zip, a minimum of $100 must be reached with all purchases made in clinic or online at emsculptau.com.au.

For full Terms and Conditions of these services, please visit Afterpay and Zip directly.